Privacy Policy – DreamAIM IT Solution

At DreamAIM IT Solution, we are committed to protecting your privacy and ensuring transparency regarding how your information is collected and used across our website, applications, WhatsApp Business API systems, Meta/Facebook integrations, chatbot automation services, and digital platforms.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

👤 Who We Are

Our website address is:
🌐 https://dreamaim.in

DreamAIM IT Solution provides IT services including website development, software solutions, WhatsApp Business API integration, chatbot automation, cloud communication systems, Meta/Facebook app integrations, digital marketing, and related technology services.

📌 Information We Collect

👤 Personal details such as name, email address, phone number, company name, and address.
🔐 Account login credentials and authentication information.
💳 Billing, payment, and subscription information.
📱 Device information including IP address, browser type, operating system, and usage analytics.
💬 WhatsApp, chatbot, and Meta/Facebook integration data.
📊 Website usage statistics and communication records.

💬 Comments

When visitors leave comments on our website, we may collect the data shown in the comment form along with the visitor’s IP address and browser information to help detect spam and improve security.

An anonymized hash generated from your email address may be shared with Gravatar services to display profile images if applicable.

🖼️ Media Uploads

If you upload images or files to our website or applications, avoid uploading files containing embedded location data (EXIF GPS). Visitors may be able to download and extract such information from uploaded files.

🍪 Cookies

We use cookies and similar technologies for better user experience and platform functionality.

🔑 Login and session management cookies.
📊 Analytics and traffic monitoring cookies.
⚙️ Preference and settings cookies.
📢 Marketing and advertising tracking tools where applicable.

You may disable cookies through your browser settings, although certain features of the website may not function correctly.

📱 WhatsApp Business API & Meta/Facebook Services

DreamAIM IT Solution may provide services related to:

💬 WhatsApp Business API setup and automation.
🤖 AI chatbot systems and automated messaging.
📘 Facebook Login and Meta platform integrations.
🔗 Webhooks, CRM integrations, and cloud APIs.

By using these services, you agree to comply with applicable Meta and WhatsApp platform policies.

We do not use customer data for unauthorized marketing, spam, or illegal activities.

🔗 Embedded Content From Other Websites

Articles or pages on our website may include embedded content such as videos, images, forms, maps, or articles from third-party websites.

Embedded content behaves exactly as if the visitor has visited the external website directly. These third-party platforms may collect data, use cookies, and monitor user interactions.

🔄 Who We Share Your Data With

We may share data with trusted third parties including:

💳 Payment gateway and billing providers.
☁️ Hosting, cloud, and server infrastructure providers.
📊 Analytics and marketing service providers.
📱 Meta Platforms, Facebook, and WhatsApp Business services.
🛡️ Legal or government authorities if required by law.

We do not sell personal information to third parties.

🗂️ How Long We Retain Your Data

We retain user information only for as long as necessary to provide services, maintain security, comply with legal obligations, resolve disputes, and improve platform performance.

User comments, communication records, and account information may be stored securely for administrative and support purposes.

🛡️ Data Security

We implement industry-standard security measures to protect your information including:

🔐 SSL encryption and secure transmission.
🧱 Firewall and malware protection systems.
🔑 Restricted administrative access.
📁 Secure cloud infrastructure and backups.

Although we strive for maximum security, no internet-based platform can guarantee complete protection against all risks.

🚫 Your Rights Over Your Data

You may request:

📄 Access to your stored personal data.
✏️ Correction or update of inaccurate information.
🗑️ Deletion of personal information where legally permitted.
📧 Opt-out from marketing communications.

Requests can be submitted using the contact details provided below.

🗑️ User Data Deletion Request

Users may request deletion of personal data associated with Facebook Login, WhatsApp integrations, chatbot systems, or DreamAIM services by contacting us.

📧 Email: wecare@dreamaim.in
📧 Support: team@dreamaim.in

Verified requests will be processed within a reasonable timeframe in accordance with applicable laws and Meta Platform requirements.

🌐 Where Your Data Is Sent

Visitor comments, forms, chatbot messages, and API requests may be checked through automated spam detection, cloud security systems, or third-party infrastructure providers.

Data may be processed on servers located outside your region depending on hosting and infrastructure services used.

📮 Contact Information

🏢 DreamAIM IT Solution
🌐 Website: https://dreamaim.in
📧 Email: wecare@dreamaim.in
📧 Support: team@dreamaim.in
📞 Phone: +91 8768080980
🕒 Working Hours: Monday – Saturday (09:00 AM – 09:00 PM)
📍 Location: West Bengal, India

📝 Changes To This Privacy Policy

DreamAIM IT Solution reserves the right to update or modify this Privacy Policy at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

Last Updated: May 07, 2026